Our Delivery Information
At Caravan RV Camping, we offer nationwide delivery on our entire range (including free delivery on many items), and your product(s) are insured during the delivery process.
Important Covid-19 Comment: During these difficult times, our dispatch and delivery times are longer than normal.
Please allow additional days for dispatch and delivery over and above the normal estimates outlined below.
Our freight provider delivers to business or residental addresses: Monday - Friday, 9am- 5pm
You will be able to track your delivery online with a unique tracking number, which will be emailed to you once the item is dispatched
Our discounted shipping rates require you to be at the delivery address on the day of delivery, so you can sign for the item
Our courier will only deliver to the ground floor, no stairs/sheds/back yards
If a tail-lift delivery service is required please contact us, as additional charges will apply
Be aware that our products are often shipped from different locations depending on the delivery destination. If you order two different items, they may arrive in separate shipments. Caravan RV Camping is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.
Once you have the freight tracking information and the freight company's details, you may directly contact the freight company directly to discuss delivery date.
Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Items are generally dispatched within 1-2 days after payment is cleared. Large items take more time please allow 7-10 working days for delivery.
If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for re-delivery or for pick up. Caravan RV Camping is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date that may occur.
- DELIVERY NOTE: Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery.
- DELIVERY NOTE: For some rural locations, a door to door delivery service may not be available. In that case the customer will be required to collect from the local freight depot.
- DELIVERY NOTE: Large items such as Power Systems, may require unloading facilities at the delivery address will need to be arranged at the purchaser's expense.
We offer free shipping on some products to most parts of mainland Australia. However, in some instances our freight provider is unable to delivery to remote locations. When this occurs, we will contact the customer to advise of the closet delivery locality we can send the goods to. If this is not to the customer's satisfaction we will cancel and refund the order.
Our Delivery fees (where applicable) have been calculated based on the size and weight of the item as well as the location of the delivery. The fee will be displayed during the checkout when the post code for the destination is entered.
Please note that delivery times and prices may vary depending on the location of the products as some items are made to order or require specification preparation. For Metropolitan areas, delivery time will typically be between 2-5 business days from dispatch. Delivery times will be longer for rural and remote locations.
If you have any queries in regard to the delivery times - Please feel free to Contact Us
Your goods are fully insured throughout the delivery process. You will be required to sign the Delivery Receipt when the item(s) is delivered; please take the time to inspect the goods before you sign the Delivery Receipt from the carrier. For further details relating to any possible damage during the delivery process, please refer to our Payment & Returns Policy.