A hot water system that refuses to provide hot water is among the most common issues that a caravan owner faces on the road. It’s a frustrating situation to be in and even more so - to get out of. With so many valves, connections and components, zeroing in on the problem seems near impossible. Lets attempt to simplify the troubleshooting process into 3 steps and with any luck you should be able to regain access to hot water. If not, you should seek the advice of a qualified technician.
1. Check For Gas or Electrical Supply Issues
More often than not, hot water systems stop working because of a fault in the gas or power supply. If your hot water system runs on gas, your other gas-powered appliances can give you a clue as to whether gas is reaching your system. If they seem to be malfunctioning as well, check the main regulator pressure. It should ideally be 2.8kPa. If all of this is in order and it’s just your hot water system that isn’t powering on, check for physical obstructions in the pipe carrying gas to the burner assembly. This is a common place for wasps or spiders to set up shop, and might need some cleaning. In rare cases, the burner itself is the problem. Again, it’ll mostly be a physical obstruction such as excess carbon build-up, which a jet of compressed air can remove.
Maintenance Tip: For electric hot water systems, check that the electrical connection is in order. For gas hot water systems you should be checking that the lines are free from damaged and all fittings are snug.
2. Check The Water Supply Line
The water supply to your hot water system is regulated at various points, and any of these could be the source of your problem. Start by turning off the hot water system. In most caravans, the switch (two switches in case of dual mode hot water systems) is located under the kitchen sink. Also turn off the water pump, which is controlled by another rocker switch below your kitchen sink. There should be a light here to indicate whether the pump is on or off, though you can always turn on a tap and listen to hear whether the pump is working. Make sure that it’s off, close the tap, and proceed to check the water supply for your caravan hot water system.
Head to your caravan’s utilities bay and check the position of the water heater bypass lever. This should be in the ‘normal’ position, and not the ‘bypass’ position. The latter option lets you omit the hot water system from your caravan’s plumbing, useful for when you don’t need to use it. In the ‘normal’ setting, turn on a tap to check that the flow of water is about the same in both hot and cold positions. Note that any outdoor shower faucets should be turned off while checking the water supply. Otherwise hot and cold water will mix and you’ll always get lukewarm water out of your taps.
Maintenance Tip: Keeping your water tank/ water supply clean and free of debris is a key factor to keeping your hot water system working when you need it most. Flushing your water lines and your hot water tanks regularly will prevent build-up of residue which can cause problems later on down the track.
3. Check The Thermostat and Heating Element
If the above steps have failed to bring out a culprit, chances are that the problem is closer to home. If you’ve checked and confirmed that the fuse is all right, and your hot water system still won’t give you any hot water, the most probable cause is a broken thermostat. If you have a dual mode (gas and electric) hot water system, and it works on gas but not in the electric mode, the heating element could be broken. These are relatively small problems, and only need a part replaced. Replacement thermostats and heating elements are easily available and can make your hot water system good as new.
If none of the above steps succeed in giving you a solution to the problem, get in touch with a professional right away.
Maintenance Tips: Most caravan hot water systems will have a sacrificial anode installed. Water inside the systems tanks can become corrosive. This anode keeps the water cleaner and extends the tanks life. These need to be inspected regularly and replaced periodically.
If you think it's time for an upgrade, check out our extensive range of caravan hot water systems here.
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DISCLAIMER* Please note, this advice is general in nature and we strongly recommend consulting the product manual and where relevant, a professional installer.
Comments (61)
2017 New Age Manta Ray
Hi there, Having issues with gas not working for hot water system, looking for the fuses, any idea. The manual has spare fuses in it, but we can't find where to put them.By: Darlene on 09 September 2024
www.caravanrvcamping.com.au Response
Hi Darlene, without know what brand the hot water system is it will be a little tricky to assist. Feel free to reach out to us on 1800 787 278. When it comes to gas though you are best to contact a local gas fitter who can inspect and test the lines for you safely.
Hot water system on 240v not working.
2022 coromal soul seeker, when switched to 240v immediately trips out the van & my sons house any ideasBy: Brett Sims on 23 August 2024
www.caravanrvcamping.com.au Response
Hi Brett, if it is tripping out circuits then there could be multiple issues at play. There could be damaged wiring, a faulty control panel (circuit board) or even a faulty 240v element. It is time to get the unit inspected by a professional to determine where the faulty is coming from and safely rectify it. Until then, it is advised to keep the unit disconnected
Hot water service
Hi my hot water service won't ignite on 12v , I can smell the gas coming thru and it is ticking but won't ignite.By: Darren John Kent on 19 August 2024
www.caravanrvcamping.com.au Response
Hi Darren, the first thing you should check is your 12v power supply, has the cable worn or been damaged, has the fuse between the hot water system and battery blown? Are you having issues with any other 12v power supply in the van? If all these tips are not solving the issues then it would time to get the unit inspected by a specialist to check the internal parts of the hot water system.
Light not working
Hi Our light in the switch l for hot water is styrene had gone out, now the gas hot water is not working, any suggestions. It was all previously working well the day beforeBy: Janine Sutton on 10 August 2024
www.caravanrvcamping.com.au Response
Hi Janine, if you haven't got any lights my first point of troubleshooting would be your power supply. Has your battery gone flat, is there a connection issue to your power supply?
Hot water is not igniting
Hi there, I switch the hot water switch on and the light at the switch comes on and you can hear the clicking but the igniter is not working.By: Hans Theil on 05 August 2024
www.caravanrvcamping.com.au Response
Hi Hans, so it sounds like the 12v power is no problem. It could potentially be a gas issue. It won't ignite if it can't detect the gas. This then falls into the realm of a gas certified technician to check the gas sides of the hot water system.
Hot water
Hi we have 2004 silloutte our hot water in ensuite takes forever to heat up, what is the problem?By: Toni on 25 July 2024
www.caravanrvcamping.com.au Response
Hi Toni, the issue could just be the length of the plumbing tubing from the hot water system to the shower. It would also be a good time to check if the manufacturer or old owner has run the plumbing on the outside of the vans floor. I have seen this before and in cold climates this would have a very big influence on temperature loss.
SW6DEA - Water not getting hot when on 240V
when on 240V our water gets warm but not anywhere near as hot as when on gas. are there different thermostats that could be causing temperature difference? can this setting be changed somehow?By: Gavin on 25 July 2024
www.caravanrvcamping.com.au Response
Hi Gavin, from what I understand they do have different thermostats. Please reach out to us on 1800 787 278 and we can assist in obtaining parts for you
2008 luna solaris
Hi we bought this van 2nd hand come away for the first time we carnt get the water pump to work every time we press the master switch and water pump switch it starts up then the light goes off we have gone a bought another pump but still the same is happening any advise would be goodBy: karon howell on 16 July 2024
www.caravanrvcamping.com.au Response
Hi Karon, there could be a few issues at play. Firstly I would check the fuse and wiring going to the pump itself. The light will just be a control panel, it won't indicate if there is power to the actual pump
Hot water service a Kokoda 2017 caravan
Hi our hot water is only Luke warm on gas and 240, have put another anode in but this one is the aluminium one as we didn’t have the other one, will get and change, what can I do to fix thisBy: Deb on 12 July 2024
www.caravanrvcamping.com.au Response
Hi Deb, there could be a few issues at play. There could be a faulty thermostat. I would recommend to get it inspected by a certified gas fitter.
Not hot enough
We have a 2002 jayco with what looks like a suburban sw6dera (or similar) heater which lights up fine and delivers warm water but not hot. Is there a thermostat adjustment our could the corrosion/ Scale in the element . Thanks JWBy: John Williams on 30 June 2024
www.caravanrvcamping.com.au Response
Hi John. it is most likely the thermostat. You would need to determine if it is happening on 240v and gas or just one for it to be something else.
Who do I contact to fix in uk Oldham
The hot water is not working on gas or electricBy: Anthony on 27 June 2024
www.caravanrvcamping.com.au Response
Hi Anthony, we are an Australian based company. We don't have a listed of service agents abroad sorry
No hot water
We have Jayco Outback 2021 year. Our hot system does not work. We press the hot water button on the Jaco panel a d it says it is on, but thesuburban panel says its off and no water. Can you helpBy: Chris moloney on 15 June 2024
www.caravanrvcamping.com.au Response
Hi Chris, there could be multiple issues at play here. Does the fault occur only on 240v or on gas as well? If only on 240v power, firstly check the fusing to the hot water system itself. It may not be getting power directly to the HWS but still getting power to the control panel. Secondly, there could be a faulty element that is stopping the water from heating. If you are experiencing the fault on both gas and 240v then I would encourage you to get it inspected by a service agent
Hot water issue
Hi this problem is on my hot water system were the hot water overflow pipe is constantly trickling out loosing hot water. I had a good look around the hot water unit looking for a pressure relief valve thinking it would be similar to a house how water system, but I could not see a valve in sight This being said can anyone helpBy: Lauren Gavin on 09 June 2024
www.caravanrvcamping.com.au Response
Hi Lauren, we would need to know a little bit more about your hot water system. If we know the make and model we can try and assist further
water coming out of the water heater overflow on m
The pump keeps feeding water in to the water heater and it comes straight out the overflow. Anyone know how to fix this. Regards Graeme.By: Graeme on 04 June 2024
www.caravanrvcamping.com.au Response
Hi Graeme, I would first look at checking the pump. It could have a faulty valve and is not shutting off.
Very little hot water
Hi there :) We have a 6 month old JB Dirt Road Extreme and up until now, due to hot weather, we have only ever used the shower to get wet, then we turn off, soap up and then rinse off. No problems with water temperature. However, now the weather is cooler, when we shower, there is only warm water for around 5 mins and then it goes cold. We have a 28 Litre hot water tank. Our last caravan - we could both shower without the hot water running out. We heat the water for 30 minutes prior to showering - this issue is present on both gas and 240v. Hoping you have an idea of what our issue could be. Cold showering is awful!!By: Natalie on 31 May 2024
www.caravanrvcamping.com.au Response
Hi Natalie, without knowing the brand or model of your hot water system makes it a little tricky to help troubleshoot. If it is not an instant hot water unit then it does sound like there is either a thermostat issue or a power/fuel issue and the tank isn't getting enough power/fuel to heat the water. If the caravan is new then the Hot Water System would still be under warranty so I would recommend getting it inspected by a service agent for that brand of system.
Low water pressure
I have hot water coming through my system but at very low pressure.By: Peter Smith on 26 May 2024
www.caravanrvcamping.com.au Response
Hi Peter, there could be multiple reasons for this. Without knowing the brand or model of the hot water system, it does make it tricky to troubleshoot. In most cases low water pressure is caused by blocked or kinked hoses. Hot Water systems can build up calcium deposits which can cause blockages. Sometimes hoses become squashed if they run along the inside of a cupboard as well. Checking the line would be my first point of call for inspection. If they all check out ok, then check to see if your anode needs replacing (if it has one) and then head to your user manual to find the points of inspection for internal blockages.
Swift hws
Hi I have a problem my Swift hws the light on the switch for gas does not come on .l have checked the fuses they are ok. The power works OK any suggestions thanks RobBy: Robert Sarnowski on 24 May 2024
www.caravanrvcamping.com.au Response
Hi Robert, we haven't had much experience with the Swift units. It would be best to contact Swift direct for assistance
Swift hot water
Hi my swift hot water system gave up working on 240 v i replaced element and thermostat got hot once then this morning nothing works on gas any way i can check or do i have to get electrian in thanksBy: Keith Lintott on 10 May 2024
www.caravanrvcamping.com.au Response
Hi Keith, have you also check the Anode doesn't need replacing? These are a consumable product and needs to be replaced based on how harsh the water is. If this all fails it might be time to get it inspected by a Caravan Repairer
Hot water system
I have a a Truma hot water heater, i have hot water to the shower but not to the bathroom and kitchen sink ? Never had this happen problem before?By: Derek Bedford on 03 May 2024
www.caravanrvcamping.com.au Response
Hi Derek, your first place to check is the hot water pipe that runs from the hot water system to the sinks. Sometimes we put things in the cupboards in the caravan and kink the pipes heading to the sinks. It is the most common cause for this problem. Next is to check the valves, sometimes these are accidentally shut off or become blocked with debris.
Hot water service for caravan
When I switch on hot water when on gas, the light flashes slowly then it will stay on solid for a little while then it flashes quickly, what does all this meanBy: Gavin on 29 April 2024
www.caravanrvcamping.com.au Response
Hi Gavin, we would need to know a little more about the type of hot water service you have to see if we can help you out. Please don't hesitate to reach out on our LIVE Chat or call us on 1800 787 278 and we can see if we can assist. Alternatively getting the hot water service to your closest agent so they can inspect and assist
Alden 310
Hi All,My Alden 310 hotwatwer central Heating unit will not power up at all! Even the control panel! Checked all Fuses! Look Good but nothing!By: Bill on 28 April 2024
www.caravanrvcamping.com.au Response
Hi Bill, have you tracked your cabling all the way from the hot water service to the power source. Over time vibrations and even pests can damage wiring. If all this fails, there could also be an issue with the main power board of the unit that will need replacing. I am unfamiliar with that brand though, so it might pay to research who can assist further. If you have no luck, it may be time to replace the unit. Check out our range of hot water services here https://www.caravanrvcamping.com.au/caravan-hot-water-system
Camec
My new hot water heater worked well for a few months and now the water only heats to about 38deg which is okay for summer but no good for dishes or winter showersBy: William Hallett on 16 March 2024
www.caravanrvcamping.com.au Response
Hi William, there could be an issue with your thermostat. It would be best to contact the manufacturer of the hot water system or the retailer you purchased it off. It could be covered under warranty if it is a manufacturing fault
Camec instant hot water system
Hi there I am having problems suddenly with my camcec instant hot water system has been in now for afew month's has not missed a beat now its not producing hot water and no fault codes have come up at all ,I have checked the gas supply its fine checked electricity supply seems to be fine display screen is on and has ample water pressure I noticed the flow sensor connection has corrosion so I removed it and direct connected and heat shrinked them and still no changeBy: Jeremy Browning on 19 December 2023
www.caravanrvcamping.com.au Response
Hi Jeremy, if you purchased it from us then feel free to contact us on 1800 78 72 78 and we can certainly assist you and make a warranty claim on your behalf. If it wasn't through us you are best to contact the company you purchased it through.
Swift HWS
The HWS red light in my Jurgen Wallaroo keeps flashing and the water is not getting hot. What does this mean please?By: Jill Cooper on 27 October 2023
www.caravanrvcamping.com.au Response
Hi Jill, there could be numerous issues with the hot water service. It is probably best to get service technician to inspect the unit and attempt a fault find
Truama ultrastore
Why is water hot in ultrastore when I have not switched it on at anytime, even when I have only just primed the system.By: Steve Harvey on 22 October 2023
www.caravanrvcamping.com.au Response
Hi Steve, it would be best to get your hot water service inspected by a service agent. You can find your closest agent on the link here https://www.leisure-tec.com.au/services/
Won’t heat on inverter
It seems when we run the inverter for another reason, our Truman’s switches to electric but doesn’t heat? We don’t want it to switch to electric as the inverter is normally task specific and only on for a short time. It doesn’t switch back to gas IbthinkBy: Barry Searle on 15 October 2023
www.caravanrvcamping.com.au Response
Hi Barry, you are best to get your Truma Hot Water system inspect by an authorised Truma dealer, you can find them on their website here https://www.leisure-tec.com.au/services/
Increase temperature of hot water in caravan
I have a late model Suburban gas/electric hot water heater in my Jayco caravan. How/where can I increase the temperature of the hot water? There is no apparent thermostat or temperature control device when I open up the outside door of the van that gives access to the igniter, pressure relief valve, reset buttons etcBy: Charles on 14 October 2023
www.caravanrvcamping.com.au Response
Hi Charles, the Suburban Hot Water systems have a tempering valve installed which stops the water going over 50 degrees, you adjust the temperature at the tap by adding the cold water
NEW ELEMENT
2014 SUPREME CLASSIC. Our element on the Swift hotwater system. (Gas & electric) tank has rusted out , the tank itself is still in good condition We have tried everywhere to get a new element . Apparently the system we have is the older model (Hanson) and they no longer exist. Can any one help we cannot afford a new tank. Alll this foR A $60 elementBy: Alan Dickinson on 13 October 2023
www.caravanrvcamping.com.au Response
Hi Alan, unfortunately we can't assist with the spare part either. We can certainly help in guiding you in the direction of a new hot water system. We will reach out to you via email
Hot water system
Why does my swift hot water system in my caravan build up pressure and release water out of the release valve. I have all ready replaced the pressure valveBy: Tom on 05 October 2023
www.caravanrvcamping.com.au Response
Hi Tom, it sounds like it is time to get a service agent to inspect the unit. You can jump on Swifts website to help locate someone near you that may be able to assist
Radiators
Hi we have a Baily Approach Autograph 765 we had an alert on the Alde panel (Overheat red fail ) we have reset the panel by taking out the fuse we now have hot water but the radiators are not getting hot . We have bled the radiators for air and topped up the alde fluid which was low! But nothing seems to be happening in the tank any help please?By: Sara Cope on 01 October 2023
www.caravanrvcamping.com.au Response
Hi Sara, for this one you would be best to contact the manufacturer and they should be able to point you in the direction of a service agent for a trusted inspection
Hot water running out.
We have a brand new supreme classic first outing hot water in the shower ran cold very quickly.By: Darren on 29 September 2023
www.caravanrvcamping.com.au Response
Hi Darren, there could be quite a few problems at play here. Was there sufficient gas, or if on power was there a blown fuse? There are multiple things that can cause a hot water system to stop operating. You would need to refer to your manual for some trouble shooting tips or contact the hot water systems manufacturer to find a service agent near you to inspect the unit.
JB caravan
New caravan two months old hot water not that hot can we turn it up hotterBy: Kelvin on 23 September 2023
www.caravanrvcamping.com.au Response
Hi Kelvin, unfortunately without more information on the brand and model of the hot water system we will be unable to assist. If you have digital controlling you should be able to adjust your heat via that controller. You can always contact the manufacturer for some trouble shooting tips as well as your user manual
Truma combi no hot water
No hot water on electric changed fuse there is a green light and clicking noiseBy: Robert clayton on 17 September 2023
www.caravanrvcamping.com.au Response
Hi Robert, there could be a number of things at play here. If you have the option to do a hard reset on your system it might be worth trying that. If not you are best to contact your local Truma service agent for an inspection
Hot water
I have an Elldis 130 have no hot water on gas I’m only switching the small grey switch to on feel I’m missing a switch to make gas ignite Any suggestions greatful ThanksBy: Liz Young on 11 September 2023
www.caravanrvcamping.com.au Response
Hi Liz, with any gas appliances we recommend getting a certified gas fitter to check all components.
problem filling up hot water heating tank.
although my water pump does run, it won't fill up my hot water tank. you can turn the pump on and the cold water will come through the cold water taps, the pump stops but it doesn't fill up the empty hot water tank. could someone please advise what problem might be.By: Ted on 09 September 2023
www.caravanrvcamping.com.au Response
Hi Ted, there could be a number of factors at play here. Calcification can build up in your lines preventing the tank from filling up. There could be water sensor issues within the electronics of the system as well. It would be advised to get it inspected by a service agent to determine the fault. Please don't hesitate to contact via Live Chat on our website or call us on 1800 787 278 to help source replacement parts or a new unit
I have a LMC 710 caravan
I had hot water in shower and kitchen sink but ran the shower for a couple of seconds and ran cold and now no hot water in either and when I fill the on-board water tank it's leaking from the front of the caravan any help would be greatly appreciatedBy: Shair on 07 September 2023
www.caravanrvcamping.com.au Response
Hi Shair, most plumbing is run under the caravan and sometimes exposed to the elements. Travelling on dirt roads can cause leaking issues with pipes and tanks, with rocks flicking up on the chassis. It would be advised to check all lines to ensure there are no kinks or holes in your pipes and tanks. If you are still having issues then it might be time to get it inspected by a certified agent. Checking pumps and hot water systems. Reach out to us on 1800 787 278 if you need help selecting new products
Hot water in kitchen & bathroom, but not shower
Hot water in kitchen & bathroom, but not shower Any suggestions?By: Paul on 24 August 2023
www.caravanrvcamping.com.au Response
Hi Paul, it sounds like there could be a kink in the piping or possible debris blocking the shower head.
Water not heating up
Hi we have a truma ultra rapid Gas heater is working but no hot water could this be a thermostat problem?By: Geoff meyers on 19 August 2023
www.caravanrvcamping.com.au Response
Hi Geoff, there could be a number of issues. Thermostat is one along with voltage issue from battery, gas flow or even a solenoid issue. You are best to contact your local Truma service agent to book in a inspection.
Hot water boiler showing low voltage but it's full
How water heater is heating up....when we used it yesterday on main electric it was fine but today we are using the leisure battery and it's showing a yellow light which means low voltage even though the battery is fully charged. We even used our spare one that is also fully charged and it's still yellow indicating low voltage. The heater is a carver cascade 2By: Cherie on 17 August 2023
www.caravanrvcamping.com.au Response
Hi Cherie, it sounds like your hot water system needs a certain voltage to operate. It might be time to call in the help of a professional to test your batteries voltage and refer to your heaters user manual for the desired voltage. Also check your cabling, any break in the wiring will cause voltage drop or complete loss
no hot water
I have no hot water in my swift conqueror 540 caravan it runs on electric, is there a reset button on the water heater, thanks.By: keith elliott on 10 August 2023
www.caravanrvcamping.com.au Response
Hi Keith, without knowing the brand of the hot water system it makes a little difficult to troubleshoot. First thought would be a blown fuse on the circuit somewhere. It is always best practice to have a professional inspect the unit.
Stuck on 40 c
My instant gas water heater won’t go any hotter then 40 degrees it used to Is it possible that some how there is a safety process I’ve accidentally turned on the controller. It has 2 arrows for temp control a red button to turn on n off and another button that swaps between carton and celciusBy: Hayden Turnbull on 23 July 2023
www.caravanrvcamping.com.au Response
Hi Hayden, your hot water system should have some branding and model numbers on it. Once you know the brand it might be best to check your manual or contact the manufacturer for more technical advice
Gas hot water.
My hot water sustenance works on 240 power but not on gas! There is gas getting to the system and all other appliances work! Also no red light at the switch! What could this be?By: Garry on 02 July 2023
www.caravanrvcamping.com.au Response
G'day Garry, without knowing the brand and model of hot water system it will make it a little hard to see what the problem is. When it comes to gas though it is always best to get a certified gas fitter to inspect and fault find the unit. Your local Caravan Repairer may be able to help or forward you onto someone that can
Trouble starting on gas
When initially lighting gas hot water the unit try's to light threes times and fails the stops trying to light. We then turn the unit off and after a out 20 seconds turn on again. The unit then lights on the first attempt of the second series of tying to light. Could you advise your thoughts on the issue. Thanks in advance.By: Russell on 28 June 2023
www.caravanrvcamping.com.au Response
Hi Russell, when it comes to gas it is best to get a certified gas fitter to inspect and test your unit.
Swift hot water not working on gas
Hi our water heater won't turn on with gas. All other gas appliances working ok . It works on 240 but there is no red light when you turn on the gas switch. It was working on our recent trip. I turned it off over night but the next morning it wouldn't work. It's not even trying to light on gasBy: Sandra on 22 June 2023
www.caravanrvcamping.com.au Response
Hi Sandra, while we aren't experts with Swift products it might be worth checking if you have a solenoid or thermocouple installed that might need replacing. My first point of call would be to get a certified gas fitter to inspect why the gas isn't getting through. Good luck
Truma hot water boiler problem
Hi , I’m getting hot water out of tap in kitchen area ,but shower and basin taps water is only Luke warm, working on electricity.By: Phil Gaylor on 13 June 2023
www.caravanrvcamping.com.au Response
Hi Phil, the most common problem when this occurs is your hot water line is kinked somewhere heading to the bathroom. Check all lines and ensure nothing it pushing up against the line to limit to volume of hot water going through
Hot water Heater tripping fuse
Have a Swift GEHW MB HOT WATER HEATER which keeps tripping fuse when turning on gas switch. Works OK on 240vBy: Ian McQuarrie on 10 June 2023
www.caravanrvcamping.com.au Response
Hi Ian, with it tripping fuses I think it is time to get it inspected by an authorised service agent. You will find a list of these service agents on Swifts website
No Hot Water - Gas or Electric
Our HWS is not heating on 240v or gas. When switching gas on, no red indication light at all. 12v at switch and 12v on outgoing on gas switch. Any help would be appreciated, I'm wondering whether the igniter card may have blown up, no visible signs of this though...By: Peter on 31 May 2023
www.caravanrvcamping.com.au Response
Hi Peter, there could be a few reasons for this and you maybe on the money thinking it could be a PC Board. I think it is time to get it inspected by a certified agent. Feel free to contact us on 1800 787 278 or jump on the LIVE Chat on our site and we can help you out further
Truma HWS fault
Dual fuel system works ok with electricity but not with gas. Gas supply works ok elsewhere. When switching on gas it tries then clicks to fault.By: Ralph on 30 May 2023
www.caravanrvcamping.com.au Response
G'day Ralph, there could be a few issues here. Firstly you can check your 12v power to the gas ignition. If this is testing fine then it is time to get a certified gas fitter to check it out. You can contact us on 1800 787 278 or via our Live Chat on our website and we can help find you a local Truma Service Agent.
Water running out of hot water system ( outside fr
Hi we are currently on a 2 month trip but ( we live in our caravan anyway) but twice that we have noticed while being away the water is continuously pouring out of the valve on the outside behind the vented area. It doesn’t seem to effect our hot water but obviously there is a reason for this happening just wondering what? And why lol. We haven’t been showering in our van for most of this trip so only really using hot water when doing dishes so just wondering if it’s something to do with the pressure building up ? ThanksBy: Kirsty Bell on 30 May 2023
www.caravanrvcamping.com.au Response
Hi Kirsty, if the water is dripping from the pressure valve then it means there isn't an air pocket in there anymore. The first thing you can try is to turn off the water supply (ie; the pump) and run the hot water tap (kitchen tap) in the van to drain the line. Then head out to the leaking valve and pull the valve open and let it snap shut. BE CAREFUL as the water could be hot. Turn everything back on and test. If this fixes it....Great. If not, try it again using a different hot water line (ie shower). If this fails to fix the problem then you may need to get it inspected by a professional. I hope this helps. Feel free to give us a call on 1800 787 278 if you have any further questions or Caravan needs.
Compass Camino 650 2021
Hot water works , heating doesn’t. Looked at various you tube videos can’t seem to get it working.By: Sandy wiseman on 27 May 2023
www.caravanrvcamping.com.au Response
Hi Sandy, you would be best to contact us on 1800 787 278 with the make and model of your hot water/heater system so we can assist further
Hot water system is not working
Hello. We have Bailey Pageant 96 model carver caravan. When we went caravaning roughly a year ago the HWS was working but I can't remember how I did it. Prior to the winter months, we emptied the water from the tank to avoid damage to the system. This April we decided to check our caravan we checked everything and is working apart from the HWS though there is water in the tank. We checked the fuse and all are ok. We emptied the water tank again and fill it with cold water and then switch the main power. The pump motor is working and the tank is filling up with water but still, the HWS isn't working. Any ideas to help us, please and much appreciated.By: Vincent on 22 May 2023
www.caravanrvcamping.com.au Response
Hi Vincent, there could be a number of reasons as to why it isn't working. If you contact us on 1800 787 278 or on our Live Chat on our website and we can see if we can assist or direct you to a service agent
Long running
Our hot water on gas will run for up to 1.5 hours before it reaches cut off point This seems excessive The unit is 3.5years oldBy: Paul Jenkins on 21 May 2023
www.caravanrvcamping.com.au Response
Hi Paul, when you get a chance reach out to us on 1800 787 278 or through our Live Chat with the make and model of your hot water service and we can see how we can help
Truma ultrarapid hws
Brand new system installed same as old system. Got 12v to pcb board and to pcb fuse but no clicks or noise when switching on at all. We have no access to 240v so just running on gas. Have swapped out cable to new switch and also swapped out pcb board just to eliminate them still nothing. Any ideasBy: Tim on 21 May 2023
www.caravanrvcamping.com.au Response
Hi Tim, it sounds like it might be time to visit a certified repair agent. If you can contact us on 1800 787 278 or on our Live Chat we can recommend one closest to you
Only warm hot water
Our hot water is just warm on electricity could you help with idea to fixBy: Barry Merchant on 15 May 2023
www.caravanrvcamping.com.au Response
Hi Barry, thanks for reaching out. There could be a number of issues at play. It sounds however like it might a thermostat issue. It would be best to get it tested by a certified gas fitter or electrician to confirm.
Hot water
No hot water on gas when not connected to mains. Problem?By: Gerard Kavney on 06 May 2023
www.caravanrvcamping.com.au Response
Hi Gerard, a couple of things to check would be the 12v source to ignition and if they have thermocouples it might be time to replace them. It is always advisable to get a qualified Gas Fitter to do any repairs on your gas system.
No hot water
At a caravan site hws was working on electricity and stopped. Switched to gas and it worked for 1 day now both not work. Hubby electrician checked fuses, etcBy: Jo pidgeon on 26 April 2023
www.caravanrvcamping.com.au Response
Hi Jo, thanks for leaving a question. Can I ask if you tried to use the Hot Water system without water in it. This will cause the main element to burn out if the unit is turned on without water in the tank
No hot water at external kitchen
Hay team, our Goldstar Maverick has and external kitchen and the tap pressure is low,also we dont get hot water, its plumbed for both hot and cold. We get hot and cold in shower and indoor sinks,just not external kitchen. Had our plumber mate come around, to no avail. Any light to be shed here, I've had a look at the undercarriage and all seems well, as welll as in the tunnel boot. When all taps are on hot water flows at the kitchen, however when I turn off the inside taps, hot water output ceases, and only cold water flows First world issue I know, just be good to have working is all Cheers JonnyBy: Jonny Bentley on 22 April 2023
www.caravanrvcamping.com.au Response
Hi Jonny, it seems quite puzzling. The only thing I can think of is you have a valve somewhere in that line that is preventing to water getting to the outdoor kitchen. I think getting it to your closest Caravan Repair agent would be best so they can physically troubleshoot for you.
Pictures
Would be ideal information if you have a few pictures of each stage to checkBy: Meredith rehn on 13 March 2023
www.caravanrvcamping.com.au Response
Hi Meredith, jump on our Live Chat with the brand and model of your hot water system and we can see if we can assist.
My suburban water heater
If i leave the inspection cover open it works OK. Close cover and it cuts in and out. I blew a lot of dust out but still problems.By: Garry Ralph on 12 March 2023
www.caravanrvcamping.com.au Response
Hi Garry, it sounds like the unit may need to be serviced. Please give us a call on 1800 787 278 and we can advise of some places to get it checked out.
Hot water mains low to no pressure
Concept innovation 2013 Hot water works fine on pump but little to no pressure on mains Cold water pressure is fine Has a new mains valve Can’t locate pressure relief valve Another concept van in same park as me 2017 & relief valve in plain sight can see a tube coming down under van but still can’t find valve Any suggestions would be appreciated Thanks BruceBy: Bruce Sinclair on 06 March 2023
www.caravanrvcamping.com.au Response
Hi Bruce, if you can email through the brand and model number of the Hot Water System we can do our best to assist you. Our email is sales@caravanrvcamping.com.au
