Frequently Asked Questions (FAQ's)

Can I Place My Order Over The Phone?

  • Yes - you can phone us direct on 1800 787 278 and one of our friendly staff members will be happy to assist in business hours. You can also place an order online 24 hours a day through our easy to use checkout.

 

Can I Talk To Someone For More Information On A Particular Product?

  • Yes - You can contact us on 1800 787 278, email us at sales@caravanrvcamping.com.au or jump on our LIVE chat at www.caravanrvcamping.com.au in business hours

 

Do You Provided Any Payment Plan Options?

Yes! We offer several "Buy Now, Pay Later" options to help you get on the road sooner:

  • Zip Pay: Own it now and pay later. Click here to learn more about Zip options.

  • PayPal Pay in 4: Available directly through the checkout for eligible purchases.

Simply select your preferred provider at the final stage of checkout.

 

Where Are You Located?

  • We are an online retailer who will deliver nationally across Australia* Simply order through our website, and we deliver the item(s) direct to you!

 

Does Caravan RV Camping Offer An Installation Service?

  • No -  Caravan RV Camping is a national online retailer providing caravan appliances, accessories and spare parts to the caravan aftermarket across Australia. We do not offer an installation service.

 

How Long Will It Take For My Order To Arrive?

  • Once your payment has cleared, items are generally dispatched within 1–2 business days. These times can vary; please refer to individual product listings for specific dispatch estimates. Estimated Transit Times: 

  • East Coast Metro (NSW, QLD, VIC, ACT): 3–5 Business Days

  • South Australia & Tasmania: 5–7 Business Days

  • Western Australia & Northern Territory: 7–10 Business Days

Note: Large items or "made-to-order" products may require additional handling time. Please refer to the product listing for an estimated timeframe.

 

Do You Ship Internationally?

  • No, we only ship within Australia. However, we are happy to deliver to an Australian-based freight forwarder of your choice. Please note that all international logistics, costs, and arrangements from that point onward will be the responsibility of the customer.

 

Can I Track My Order?

  • Yes - Once your goods have been dispatched you will be emailed your tracking information. This can also be obtained if you log into your account and navigate to your order.

 

Can I Cancel My Order?

  • Yes- Orders can only be cancelled before they have been labelled or dispatched. To catch your order in time, please call us on 1800 787 278 during business hours as soon as possible. Once an order is prepared for shipping, we are unable to cancel it.

 

My Delivery Has Arrived Damaged, What Do I Do?

 

My Items Have Not Been Delivered?

  • If your item is delayed, please reach out to the courier through the tracking information sent to you. You will need to log an enquiry with your contact details to keep you up to date on it's arrival.

*please note some rural and remote post codes are excluded for delivery. Please contact us if you require any assistance on information for delivery to your area.