Frequently Asked Questions (FAQ's)

Can I place my order over the phone?

  • Yes - you can phone us direct on 1800 787 278 and one of our friendly staff members will be happy to assist.


Can I talk to someone for more information on a particular product?

  • Yes - Our friendly staff are waiting for your your call and will be happy to assist.  PH: 1800 RV PARTS (1800 787 278)


Do you provide any payment plan options?

  • Yes – we have Zip Pay available for our customers! In this way you can own it now and pay later. Please CLICK HERE to read more about.


Do you have a shopfront?

  • No, we do not have a shopfront. We only sell online and deliver nationally across Australia. You order through our website, and we deliver the item(s) direct to you!


Does CARAVANRVCAMPING offer an installation service?

  • No -  CARAVANRVCAMPING is a national online retailer providing caravan appliances, accessories and spare parts to the caravan aftermarket across Australia. We do not currently offer an installation service.


How long will it take for my order to arrive?

  • Estimated delivery time is shown in real time through the checkout process and will vary depending on your shipping address. There is also information on the product page relating to dispatch times. 

    Generally allow 4-6 business days total for processing and shipping. Overnight delivery is not uncommon in the major east coast cities, while WA customers may take 7 days from time of purchase. Remote and some regional areas will also take longer. 


Do you ship internationally?

  • No, we only ship within Australia.


How is freight calculated?

  • The most affordable freight option is displayed when using the freight caluclator on product pages. Freight charges are calculated according to the product package weight. If multiple items are bundled together which will calculate the most cost effective shipping price for you.


Can I track my order?

  • Yes via a link in the confirmation of purchase email that will be sent to you when your order is dispatched. Otherwise you can access this information simply by registering with us on our website.