How Warranty Works

If a product you purchased ceases to function as required within the warranty period, the most efficient path to a resolution is often contacting the manufacturer’s service centre directly.

Because many of our products (such as air conditioners, fridges, and power systems) are permanently installed, the manufacturer can often diagnose issues over the phone or refer you to a local service agent. This prevents you from having to uninstall and ship large items back to a warehouse. Most major manufactures will have their service agents listed on their website for you to contact and arrange an inspection.

If you are having trouble reaching a manufacturer or are unsatisfied with their assessment, please contact us, and we will facilitate the process to ensure your consumer rights are upheld.

How to Lodge a Claim

• Locate Your Invoice: Please have your tax invoice ready. If you cannot find it, contact us at 1800 787 278 or sales@caravanrvcamping.com.au, and we will provide a copy.

• Check the Documentation: Warranty contact details are usually found in the owner’s manual or warranty booklet supplied with your goods. Manufacturers website's will also have a list of service agents or warranty processes for your reference.

• Find Brand Details: Each manufacturer has a different process. Please browse our leading brands below to access specific warranty portals and contact details.

Important Warranty Notes

• Warranty Periods: The specific length of the warranty for your item is listed on the product detail page on our website.

• Service Agents: Most manufacturers work with a national network of service agents. They will generally refer you to the agent closest to your current location, perfect for those on the road! These are generally listed on your manufacturers website.

• Proof of Purchase: In order for service departments to assist you quickly, they will require your original tax invoice to verify the date of purchase and warranty status.

While we are not qualified technicians, we are experienced in troubleshooting and managing warranty claims. If you require assistance, you may Submit a Request with the following:

• A clear description of the issue.

• Photos and/or videos showing the fault.

• Your preferred contact details.

Our team will review your information and work toward a prompt resolution.

​