Ashdown Ingram (NAPA) Warranty Policy

Ashdown-Ingram is Australia and New Zealand's largest distributor of automotive electrical and thermal control parts to the independent automotive aftermarket.

 

The brands they distribute include:

  • Axis
  • Bendix
  • CTEK
  • FastAid
  • Fire Box
  • Great Whites
  • J.W. Speaker
  • LED Autolamps
  • Narva
  • OEX
  • Oricom
  • Projecta
  • Redarc
  • REFTEC
  • Safari
  • Seaflo
  • Super Fire-X
  • Thunder
  • Uniden

 

Warranty Statements:

  • Axis:

Axis products comes with a 2 Year Warranty. Please see specific Product Manual for more information.

  • CTEK Warranty:

Limited warranty

CTEK, issues a limited warranty to the original purchaser of the product. Depending on the product the limited warranty period will vary. The limited warranty is not transferable. The warranty applies to manufacturing faults and material defects. The warranty is void if the battery charger has been opened, handled carelessly or repaired by anyone other than CTEK or its authorised representatives. CTEK makes no warranty other than this limited warranty and is not liable for any other costs other than those mentioned above, i.e. no consequential damages. Moreover, CTEK is not obligated to any other warranty other than this warranty.

Please CLICK HERE for the full Warranty Statement & Conditions for CTEK Products

 

  • FastAid:

Please CLICK HERE for the Warranty Statement & Conditions for FastAid Products

 

  • Fire Box:

Our (FireBox) products are guaranteed against defects for a statutory period of 12 months from date of purchase. This warranty is provided by Firebox Australia Pty Ltd ABN 75 116 370 793 of Lot 5/19 Balook Drive, Beresfield NSW 2322 Ph (02) 4966 4465.

Please CLICK HERE for the full Warranty Statement for Fire Box Products

Please CLICK HERE for the Warranty Claim Form for Fire Box Products

 

  • Great Whites:

The light output of Great Whites Gen 1 and Gen 2 driving lights is warranted for up to 5 years or 50,000 hours, whichever occurs first. 

The light output of Great Whites Attack driving lights is warranted for up to 3 years or 50,000 hours, whichever occurs first. 

Please CLICK HERE for the full Warranty Statement for Great Whites Products

 

  • J.W. Speaker:

1.2 Bulb-based, Legacy and Non-Lighting Products

All bulb-based, legacy and non-lighting products, including incandescent, halogen and HID lights, as well as electronic components, harnesses, mounting equipment and accessories not included with LED products provide a one (1) year warranty. Light bulbs are specifically excluded from warranty coverage.

2.0 LED PRODUCT EXCEPTIONS

The following exceptions apply to J.W. Speaker standard warranty:

  • All Heated Lights: Two (2) years
  • Model 8770 Locomotive Lamps: Four (4) years or 30,000 hours
  • Non-Heated EVO J3 Lights: Three (3) years
  • Model Trail 6 Flash, Sport, and Pro: Three (3) years
  • Model 210 Solar Lights:  One (1) year

Please CLICK HERE for the full Warranty Statement for J.W. Speaker Products

 

  • LED Autolamps:

Please CLICK HERE for the full Warranty Statement for LED Autolamps Products

Please CLICK HERE for the Warranty Claim Form for LED Autolamps Products

 

  • Narva & Projecta:

Brown & Watson International Pty. Ltd. (“BWI”) of 1500 Ferntree Gully Road, Knoxfield, Vic., telephone (03) 9730 6000, fax (03) 9730 6050, warrants that all products described in its current catalogue will under normal use and service be free of failures in material and workmanship for a period of one (1) year from the date of the original purchase by the customer as marked on the invoice (see elsewhere for specific warranty period). This warranty does not cover ordinary wear and tear, abuse, alteration of products or damage caused by the purchaser.

To make a warranty claim the consumer must deliver the product at their cost to the original place of purchase or to any other place which may be nominated by either BWI or the retailer from where the product was bought in order that a warranty assessment may be performed. The consumer must also deliver the original invoice evidencing the date and place of purchase together with an explanation in writing as to the nature of the claim.

In the event that the claim is determined to be for a minor failure of the product then BWI reserves the right to repair or replace it at its discretion. In the event that a major failure is determined the consumer will be entitled to a replacement or a refund as well as compensation for any other reasonably foreseeable loss or damage.

This warranty is in addition to any other rights or remedies that the consumer may have under State or Federal legislation.

Important Note
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

  • OEX:

Please CLICK HERE for the full Warranty Statement for OEX products

 

  • Oricom:

Oricom products following warranty periods for their products:

  • Premium Fixed Mount Radios:  5 Years from the date of purchase
  • Fixed Mount Radios:  5 Years from the date of purchase
  • Handheld Radios:  3 Years from the date of purchase
  • Antennas:  3 Years from the date of purchase
  • Brackets:  12 Months from the date of purchase
  • Handheld Radios:  2 Years from the date of purchase
  • Fixed Mount Radios:  2 Years from the date of purchase

Please CLICK HERE for the full Warranty Statement for Oricom products

 

  • Redarc:

Over the last three decades our company has established a reupatation as the power conversion specialist. A 100% Australian-owned company, we have met the needs of customers in transport and other industries through exciting, innovative thinking. We believe in total customer satisfaction and practice this by offering our customers:

  • Technical advice free of jargon and free of charge
  • Prompt turnaround of orders throughout Australia and globally
  • Friendly, personalised, professional service and product support. 

In the unlikely event that a technical issue arises with a REDARC product, customers are encouraged to initially contact the REDARC Technical Support Team on (08) 8322 4848 or power@redarc.com.au for prompt and efficient diagnosis and product support.

Please CLICK HERE for the full Warranty Statement for Redarc Produts

Please CLICK HERE for the full SOLAR Warranty Statement

 

  • Super Fire-X:

Super Fire-X provides a 3 Year Warranty on their product. 

Please CLICK HERE for Safety Information

 

  • Thunder:

Please CLICK HERE for the full Warranty Statement for Thunder products

 

  • Uniden:

Please CLICK HERE for the full Warranty Statement for Uniden products

 

  • Bendix:

Please CLICK HERE for the full Warranty Statement for Bendix products

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For general information on how the warranty process works at Caravan RV Camping, click HERE