Returns & Exchanges | Caravan RV Camping Australia
Items cannot be returned if they are opened, unless there is a manufacturer defect.
Merchandise that has been opened, attempted to be installed, used, or altered will not be accepted for return or exchange.
You must return the item/s within 14 days of your purchase.
Change of Mind Returns
Please choose carefully as we do not provide a refund for where you:
- have simply changed your mind
- have made a wrong selection
- have found the goods elsewhere
If in the instance that any of the above (but not limited to) occurs, we are able to offer an exchange or a store credit, less shipping and a re-stocking fee of 20% of the affected item/s. Goods are returned at customers’ expense.
Please contact us via our Resolution Centre to arrange a return and a credit or exchange.
Received Incorrect Items
If the item you receive is different to the item you have ordered, contact us via our Resolution Centre on our website within 2 business days of receiving your order. We will organise for a return authorisation and the correct items to be sent to you.
Damaged Goods Returns
Damaged In Transit:
If you receive goods damaged during delivery:
- When signing for your delivery, make a note on the comments section of the con note.
- Take photographs of any damage to packaging or product.
- Contact us via our Resolution Centre on our website within 2 business days of receiving the order for further instructions.
- We will organise for a return authorisation and replacement item/s to be sent to you.
For products damaged upon opening, use instructions for warranty.
If you believe that your product has a manufacturers defect:
- Take photos of any visible damage where possible.
- Contact us through our Resolution Centre on our website.
- Await further instructions from us.
- Items generally need to be returned to the manufacturer or assessed by a certified service agent. If it is found by the manufacturer or the service agent to be a manufacturers defect, it is with the manufacturer that the next course of action is decided.
- If it is deemed not a manufacturers defect, any costs incurred is at your expense, including return freight of your items.
DO NOT return any items back to us without contacting us first.